Shipping Information
Right of Withdrawal & Returns
Customers have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period expires 14 days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods.
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How to Exercise the Right of Withdrawal
To exercise the right of withdrawal, you must inform us (Jovia) of your decision to withdraw from this contract by a clear statement (e.g. by email).
Contact:
Email: joviavintagejewelry@gmail.com
You may use the withdrawal form provided below, but this is not mandatory.
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Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including standard delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), within 14 days from the day on which we receive notice of your withdrawal.
We may withhold reimbursement until we have received the returned goods or you have provided proof of return, whichever occurs first.
Refunds will be issued using the same means of payment used for the original transaction, unless expressly agreed otherwise.
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Return of Goods
The goods must be returned without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.
The direct costs of returning the goods are borne by the customer, unless otherwise stated.
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Return Address & Shipping Method
Returns must be sent exclusively via DHL to the following Packstation address:
Returns sent via other carriers (e.g. Hermes, DPD, UPS, GLS) or to any other address cannot be accepted.
